Service Advisor

About this role

Coordinate maintenance and repair activities between drivers, fleet operations, and the workshop team, ensuring vehicles are serviced efficiently and returned to operation safely.

What you'll be doing

• Receive vehicle maintenance and repair requests from drivers, dispatchers, and fleet supervisors
• Inspect reported issues and record service requirements accurately
• Coordinate with Workshop Manager and mechanics for scheduling
• Plan and schedule preventive maintenance for trucks, trailers, and equipment
• Serve as primary contact between drivers and workshop team
• Prepare and issue maintenance work orders
• Maintain complete vehicle maintenance history records
• Work with Spares Clerk on parts availability before scheduling maintenance
• Conduct basic inspections before and after maintenance
• Track vehicle service intervals and identify recurring problems
• Prepare maintenance reports covering repair activities, downtime, and costs
• Ensure vehicles meet safety standards before returning to service

Requirements

• Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Transport, or Logistics
• 3–5 years in vehicle maintenance coordination or workshop operations
• Knowledge of vehicle maintenance processes and spare parts management

Nice to have

• Automotive Service Advisor Certification
• Fleet Maintenance Management Training